Help Centre


Guide/Question

I was expecting to receive an e-mail notification but I never received one. What should I do?

First try checking your SPAM folder. If you don't find the expected email in your SPAM filter, please sign in to your account and confirm you added your email correctly. If needed, you can change your e-mail address to rectify the problem.

If you do find the email in your SPAM folder, please move the email back to your inbox and flag the email 'Not Junk' (if your email client provides that option). Going forward, future email should be delivered to your inbox.

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Terms and Conditions


The following clauses apply to SMS sent to you by Whistler Alert using Connect Rocket's platform:

  1. To receive SMS you need to opt-in and agree to receive text message alerts.
  2. The frequency with which SMS is sent may vary.
  3. Message and data rates may apply.
  4. To stop receiving SMS (opt-out) text STOP or ARRET.

For any other questions, please Contact us.

RMOW Emergency Program
4325 Blackcomb Way
Whistler, BC, V8E 0X5

(604) 935-8473
eocwhistler@whistler.ca