Help Centre


Guide/Question

I'm trying to sign up but the application says my email address or phone number is already in use. Why is this happening?

Someone has already created a profile in the application that includes your phone number and/or email address. Please check with members of your household or your relatives to see if they have added you to their account as a courtesy. If you'd like to maintain your own account, ask the person who entered your contact details to delete the information and you'll be able to create your own account.

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Terms and Conditions


The following clauses apply to SMS sent to you by Whistler Alert using Connect Rocket's platform:

  1. To receive SMS you need to opt-in and agree to receive text message alerts.
  2. The frequency with which SMS is sent may vary.
  3. Message and data rates may apply.
  4. To stop receiving SMS (opt-out) text STOP or ARRET.

For any other questions, please Contact us.

RMOW Emergency Program
4325 Blackcomb Way
Whistler, BC, V8E 0X5

(604) 935-8473
eocwhistler@whistler.ca